Log In to your PeepsRide account.
Frequently Asked Questions
Want to know more about PeepsRide and how it works? No problem. We’ve listed down some questions we thought you
may have, along with the answers. If you have any more questions, feel free to get in touch with us.
If you’re an organisation and want to help your members with transport options, you can subscribe to PeepsRide. You can then invite all your members to sign up with us. If you’re an individual, you can sign up through invitation only—either from an organisation you’re associated with or if another individual, who is a part of PeepsRide, either nominates you as a co-guardian of their dependent or a carer accompanying dependents on a trip.
If you are no longer part of any organisation that has signed up with PeepsRide, we will assign PeepsRide to you as the organisation temporarily for 30 days. While you will not be permitted to drive passengers during this period, you may avail of rides offered by others. You must become a member of an organisation that has signed up to PeepsRide during this period. Otherwise, your account with us will be suspended until you register with another organisation.
No. By default, you will be part of any groups created by your organisation. You may choose to leave a group at any time. You can also create or join any other group that you like. Groups make it easier to organise rides for specific requirements, for example, people with common preferences or travel schedules and destinations could form a group and ride together.
Any organisation or individual signed up with PeepsRide can create a group.
The person who creates the group is the group moderator. The moderator needs to add/delete group members and accept/decline requests from people who want to join the group.
You can add up to 5 co-guardians, who can take responsibility for your dependants.
When setting up their profiles in the app settings, you can give your dependants permission to making bookings. You can also specify whether they can make bookings independently or only with your approval. PeepsRide does not allow dependants below the age of 13 to make bookings without the explicit approval of their primary guardian.
You can specify in your app settings whether you want the group and/or driver to see your dependant's location during a ride. You can also prevent people travelling in the same vehicle as you or your dependant from accessing vehicle location after they have left the vehicle.
Depending on your organisation’s preference, either members of the organisation or registered PeepsRide members can see rides created by you. For rides created within a specific group, only the members of the group in which you create a ride can see your rides.
Paid transport services are private transport organisations that have signed up with PeepsRide. Any PeepsRide member can search for a paid service ride if required.
For organisation-related issues such as rides, groups, members, etc., contact the organisation. For issues with the app, contact the PeepsRide support group using the ‘Report a problem’ option in your app. The organisation can be contacted using the chat client or contact details provided on the PeepsRide website page for your organisation.
If there is an emergency, please contact emergency services in your local area or the organisation you are associated with.
Select Groups from the mobile app menu. In the My Groups tab, click +. Add people to the group and give it a name. Click ✔ to save the group. For organisations, you may create a group using the organisation web app.
Select Groups from the app menu. In the Suggested Groups tab, select Request to join against the favoured group. A request will be sent to the group moderator, who will accept/decline your request.
Select Find a Ride on the app home screen. Set your ride details—pickup and drop-off locations, date and time. Specify your preferences for driver profile and ride facilities. Select Search Rides. From the list of matching rides, select Request against the favoured ride.
Select Create a Ride on the app home screen. Set your ride details—origin and destination locations, date and time. Add riders if you already know them. Specify your preferences for rider profile. Select the facilities your ride offers. Select Create Car Pool Ride. Your ride details will be shared with other members of your group.