PeepsRide’s Terms and Conditions
Welcome to PeepsRide; a social enterprise that enables carpooling and transport services for those with a disability, care organisations, inclusive businesses, schools, carers, guardians and their dependents.
PeepsRide is owned and operated by PeepsRide Proprietary Limited, a Limited Liability Company registered under the Corporation Act, 2001. Our office is at 11 York Street, Sydney, New South Wales 2000, Australia.
The terms and conditions (Terms) given here will govern your (as a user) access to and use of the following:
- PeepsRide’s website
- PeepsRide’s email
- PeepsRide’s mobile/tablet applications
- Any other modes you may use to interact with PeepsRide
From here on, we’ll refer to all these modes collectively as PeepsRide’s Platform.
By accessing or using PeepsRide’s Platform, you are agreeing to these Terms, which form a legally binding agreement between you and PeepsRide.
If you do not agree to be bound by these Terms, please do not access this website and/or use PeepsRide’s Platform.
This electronic record is generated by a computer system. So no signatures—physical or digital—are needed to make it binding on parties.
Terms Used
Here are some common terms you will come across in the Terms and Conditions:
- We/Our(s)/Us/PeepsRide: refers to PeepsRide and its affiliates
- You/Your(s): refers to the users of PeepsRide’s Platform
- Party/Parties: refer to PeepsRide and users of PeepsRide
- User(s): refers to both the drivers and passengers who avail themselves of PeepsRide’s services through PeepsRide’s Platform
- Driver(s): refers to users who list their vehicles (as defined in the End User Licence Agreement) on PeepsRide’s Platform and offer vehicle transportation services to passengers
- Passenger(s): refers to users who avail themselves of vehicle transportation services (as defined in the End User Licence Agreement) from PeepsRide’s Platform
- Personally Identifiable Information: refers to the information that identifies an individual/person. This information includes, but is not limited to:
- Name, age, gender, date of birth
- Health information
- Debit/credit card details
- Bank account details
- Email address
- Contact details
- Service(s): refers to vehicle transportation facilities that PeepsRide makes available to users through PeepsRide’s Platform
- Third Party: refers to any individual or legal entity who is not a party to these Terms and Conditions
- Third Party website: refers to any Third Party link that appears on PeepsRide’s Platform. When you click such a link, you will leave PeepsRide’s Platform and access another website/platform that is not bound by these Terms and Conditions.
- Prohibited business(es): refers to legal entities that are not allowed to access, download, install or use PeepsRide’s Platform. This is explained in detail in Annexure A (Prohibited Business) of this agreement.
User Representations
To use PeepsRide’s Platform, you represent and confirm that you are at least eighteen (18) years of age or above to form a binding contract with PeepsRide.
What if you are a minor or a person of unsound mind or a person who is incompetent to contract?
In these cases, if you use, transact with or avail of the services on PeepsRide’s Platform, we assume that you are doing so in the presence of an adult or your legal guardian who is capable of agreeing to the Terms.
Users of 18 years of age or above
As a user who is 18 years of age or above and as an adult/guardian under whose supervision other users access and use PeepsRide’s Platform, you are liable under the following Terms:
- You agree to the collection, processing and use of your data and information in accordance with our Privacy Policy.
- You agree that your access and use of PeepsRide’s Platform is at your own risk. This includes the risk that you may be exposed to content that may be inaccurate, offensive, objectionable or otherwise inappropriate.
- You agree that PeepsRide’s Platform may be modified, updated, interrupted, suspended or discontinued at any time without prior notice and without PeepsRide incurring any liability.
- Please review these Terms periodically for any updates, changes or modifications. By continuing to access or use PeepsRide’s Platform after any changes become effective, you are accepting and agreeing to the revisions. On the condition that you strictly comply with these Terms and any other policies by PeepsRide, we grant you a personal, non-exclusive, non-transferable, limited license to access and use PeepsRide’s Platform.
- If you have a PeepsRide’s account (as defined in the End User Licence Agreement, and also referred to as ‘your account’), you will safeguard your account information. You will supervise and be completely responsible for all uses of your account, including use by anyone other than you.
- You agree to:
- Provide true, accurate, current and complete Personally Identifiable Information about yourself as prompted by the PeepsRide account registration form
- Maintain and promptly update the Personally Identifiable Information to keep it true, accurate, current and complete
What if you provide Personally Identifiable Information that is untrue, inaccurate, not current or incomplete?
If PeepsRide has reasonable grounds to suspect or finds out that the Personally Identifiable Information you have provided is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account. We can refuse any and all current or future use of our services, either partially or completely. If providing such information (untrue, inaccurate, not current or incomplete) has resulted in any loss to PeepsRide, you also undertake to compensate us for the loss.
Permitted and Prohibited Use
- You understand and agree to use PeepsRide’s Platform only for your personal purpose and not for any of the following purposes:
- Any commercial purpose
- Any fraudulent or unlawful purpose
- Any purpose that is harmful or attempts to harm any person (including minors and vulnerable adults)
- You understand and agree that you will not use PeepsRide’s Platform for, knowingly or unknowingly, transmitting any data or sending/uploading any material or information that contains:
- Viruses
- Trojan horses
- Worms
- Time-bombs
- Keystroke loggers
- Spy-ware
- Ad-ware
- Malware
- Any other harmful programs or computer codes that are designed to adversely affect the operation of any of PeepsRide’s computer software or hardware
- You understand and agree that you will not use PeepsRide’s Platform to gain unauthorised access to/tamper with/hack into any of our facilities.
- You understand and agree that you will not use PeepsRide’s Platform:
- To reproduce, duplicate, copy or sell all or any part of PeepsRide’s Platform
- To access without authority, interfere with, damage or disrupt:
- All or any part of PeepsRide’s Platform
- All or any device or network on which PeepsRide’s Platform is stored
- All or any equipment or network or software owned or used by any Third Party
- You agree to use PeepsRide’s Platform strictly in accordance with the purpose set out in these Terms and Conditions.
- You understand and agree that you will not do any of the following with regards to information, software, products or services from PeepsRide Platform, except when authorised by PeepsRide:
- Modify
- Copy
- Distribute
- Transmit
- Display
- Perform
- Reproduce
- Publish
- License
- Create derivative works from
- Transfer
- Sell
- Reverse engineer
- You agree that you will not use any foul/abusive/hateful/obscene language in the content, including, but not limited, to your bio, name, data, comments and/or profile images.
- You accept and agree that you will not attempt to gain unauthorised access to the following through hacking, password mining and/or any other means:
- PeepsRide’s Platform
- Accounts of drivers/passengers
- Our personnel and staff
- Computer systems or networks connected to the PeepsRide Platform
- You agree to act in strict consonance with the Terms, our Privacy Policy and other agreements that you have/ may have with us.
User Conduct
As a user of PeepsRide’s Platform, you need to maintain the code of conduct described here. If you do not adhere to the code of conduct, we may suspend/deactivate or permanently close your account and membership. In case we suspend/deactivate your account, you may have to pay a reactivation fee to restore your account.
Driver’s Code of Conduct
If you register as a driver with PeepsRide, you agree to:
- Provide true and accurate Personally Identifiable Information in the ride postings (‘ride’ as defined in End User Licence Agreement)
- Designate clear boarding point places for passengers
- Arrive at the boarding point at least five minutes before the departure time defined in your ride posting
- Inform PeepsRide of any cancellation at least 24 hours before the scheduled arrival time for the ride. If there are any last-minute cancellations, we may suspend your account or revoke your membership benefits
- Verify the identity of your passengers and confirm that the passengers riding with you are the ones who reserved seats. You may also ask the passengers for an identity proof at your discretion
- Make sure your passengers are dropped off at the specified destination point (as defined in End User Licence Agreement) in a safe and timely manner
- Have car insurance that covers the transport of passengers
- Abide by the laws of Australia and the respective state and/or country where PeepsRide’s Platform is being provided or availed
- Seat at the most two passengers in the back seat of the vehicle (for a conventional five-seat vehicle) even if the maximum capacity is higher
- Be respectful of others and let PeepsRide know if passengers behave in any harmful or disrespectful way or breach the code of conduct
- Not offer rides with your PeepsRide’s account by anyone else other than yourself
- Not convey an exaggerated or a false experience when reviewing or rating a passenger
Passenger’s Code of Conduct
If you are a passenger availing of services on PeepsRide’s Platform, you agree to:
- Arrive at the boarding point (as defined in End User Licence Agreement) at least five minutes before the departure time defined in the ride posting
- Know and abide by all of your driver’s preferences and requirements, including but not limited to second-hand smoke, luggage size, acceptance of pets, etc.
- Inform PeepsRide of any cancellation at least 24 hours before the scheduled arrival time for the ride. You may have to pay a cancellation charge for any last minute cancellations.
- Wait for at least five minutes at the boarding place for pickup by your driver. If your driver has not arrived even after the waiting time is over, inform PeepsRide.
- Make sure that the driver’s name and the car make and model, colour and licence plate number correspond to the information PeepsRide’s Platform has provided you.
- Be respectful of others and let PeepsRide know if the driver or any passengers behave in any harmful or disrespectful way or breach the code of conduct
- Not convey an exaggerated or a false experience when reviewing or rating a driver.
Content
You acknowledge that PeepsRide regulates the content uploaded, published and/or posted by users. If user content is found to be derogatory according to PeepsRide’s accepted norms, PeepsRide will have the content removed and the user’s account will be temporarily suspended or permanently deactivated. Users may have to pay a reactivation fee to reactivate a suspended account.
What content is considered derogatory according to PeepsRide’s accepted norms? Any upload, post and/or publication in any form where the content:
- Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation and/or age
- Violates the privacy, proprietary and/or other rights of any user, person or entity
- Provides links to Third Party websites that:
- Constitute or promote a criminal offence
- Give rise to civil liability
- Promote any illegal activity
- Violate any local, state, national or international law
- Is defamatory, obscene, injurious, offensive, violent or incites violence, sexually explicit or promotes sexually explicit material, political or fraudulent, in respect to prevailing acceptable norms and standards
- Harasses, causes inconvenience or causes annoyance to other users or other persons
- Promotes terrorism or interferes with regional peace or causes regional disturbance
You understand and agree that you will refrain from representing that PeepsRide, at any time, has sponsored or endorsed your content.
Prohibited Business
Certain categories of business and business practices are prohibited from using PeepsRide’s Platform. These categories are listed in Annexure A. However, the list is not exhaustive. If you are uncertain as to whether your business is a prohibited business, or if you have questions about how these requirements apply to you, please contact us.
Privacy Policy
You consent, express and agree that you have read and understood PeepsRide’s Privacy Policy. You also accept the terms and conditions of the Privacy Policy, which also governs your use of PeepsRide’s Platform.
Intellectual Property
You acknowledge and agree that PeepsRide owns all legal rights, titles and interests in and to PeepsRide’s Platform. This includes any intellectual property rights that subsist in PeepsRide’s Platform (whether or not those rights are registered, and wherever in the world those rights may exist). These rights include, but are not limited to:
- Art work
- Innovative techniques based on art
- Know how
- Records
- Procedures
- Brands
- Trademarks
- Copyright
- Computer programmes
- Circuit layouts
- Patents
- Designs
- Source code
- Software
- Business names
- Trade secrets
Users have the limited right to access, book, download and print from PeepsRide’s Platform and use the respective documents for personal use only.
You agree to keep in confidence and not disclose/use for your own benefit or for the benefit of any Third Party any information, documents and/or materials regarding PeepsRide, its businesses, customers, clients, suppliers or methods of operation that are:
- Specified/marked as confidential/proprietary to PeepsRide
- Reasonably considered confidential
The exception to this is where information disclosure may be required for the performance of services under these Terms or as may be required by law.
You will also take such reasonable care to protect such information as you would take if the information was your own property.
Indemnity
You agree to defend, indemnify and hold PeepsRide harmless from and against all claims (including, without limitation, claims from other users and Third Parties), actions, suits, demands, damage, obligations, settlements, judgments, service liability claims and all costs, charges, expenses, losses and damages (including, without limitation, reasonable attorneys’ and other professional advisors’ fees, costs and expenses) incurred or suffered or caused to or sustained by us by reason of:
- Any claims that government regulators or agencies make against you for penalties, sanctions or other remedies because of or in connection with your failure to comply with their regulatory/legal requirements and compliances
- Your access or use of PeepsRide’s Platform
- Any claims occurring because of your (or by anyone acting on your behalf) misconduct, negligence, wrongful acts of omission or commission, misuse of systems or failure to follow the established procedures
- Any default in the service you provided to other PeepsRide users
- Any claim by a Third Party with respect to Intellectual Property violation
- Violation of the rights of privacy or publicity of other users of any Third Party by you
- Any breach, non-observance, non-performance, violation of any of the terms and conditions, Privacy Policy or any other policy of PeepsRide by you
Governing Law & Jurisdiction:
The Terms are governed by and construed in accordance with the applicable laws (as defined in the End User Licence Agreement) of Australia, in force for the time being.
It is deemed that you, as we do, agree to be subject to the jurisdiction of courts in the city of New South Wales only.
DISCLAIMER AND LIMITATION OF LIABILITY
EXCEPT WITH RESPECT TO PEEPSRIDE’S SOFTWARE, PEEPSRIDE DOES NOT WARRANT AND WILL NOT BE LIABLE FOR:
- FUNCTIONALITY OF THIRD PARTY SOFTWARE
- ANY GLITCH, SERVICE ERROR OR CRASHING OF APPLICATION DUE TO THE USE OF THIRD PARTY SOFTWARE
- ANY VIRUS TRANSMITTED INTO A USER’S DEVICE/MOBILE/COMPUTER AND ANY OTHER PERILS LIKELY TO ARISE BY THE USE OF THIRD PARTY SOFTWARE
TO THE EXTENT POSSIBLE, PEEPSRIDE REVIEWS AND REMOVES DEROGATORY CONTENT UPLOADED, POSTED AND/OR PUBLISHED BY USERS. PEEPSRIDE WILL NOT BE LIABLE FOR ANY FURTHER UPLOAD, POST AND/OR PUBLISHING OF CONTENT ON PEEPSRIDE’S PLATFORM THAT IS EMBARRASSING, HARASSING AND/OR DEFAMATORY TO OTHER USERS OR THIRD PARTIES AND AGAINST ACCEPTABLE NORMS.
PEEPSRIDE AIMS TO PREVENT ANY COMMISSION OF AN ILLEGAL OR UNLAWFUL ACT WITH RESPECT TO THE LAWS OF AUSTRALIA AND THE RESPECTIVE LAWS OF THE STATE AND COUNTRY WHERE PEEPSRIDE PROVIDES ITS SERVICES. PEEPSRIDE DISCLAIMS ANY LIABILITY ARISING OUT OF ANY ILLEGAL OR UNLAWFUL ACT MADE THROUGH PEEPSRIDE’S PLATFORM.
PEEPSRIDE DISCLAIMS ANY INTELLECTUAL PROPERTY VIOLATION AND CLAIMS MADE TO PEEPSRIDE ON ACCOUNT OF ANY THIRD PARTY INTELLECTUAL PROPERTY VIOLATION.
PEEPSRIDE SHALL NOT BE RESPONSIBLE FOR ANY LOSS/DAMAGE/CLAIM ARISING OUT OF DOWNLOADS FROM THE USE OF PEEPSRIDE’S PLATFORM. SUCH DOWNLOADS ARE DONE AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY INTRUSION OR DAMAGE TO YOUR DEVICE/MOBILE/TABLET/COMPUTER.
PEEPSRIDE DISCLAIMS AND WILL NOT BE HELD LIABLE FOR ANY LOSS OR DAMAGE SUFFERED BY THE USER THROUGH ACCESS OR USE OF THIRD PARTY WEBSITES, WHOSE LINKS APPEAR ON PEEPSRIDE’S PLATFORM.
PEEPSRIDE EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT.
Dispute Resolution
If any dispute, controversy or claim (referred to as ‘dispute’ from here on) arises between you and PeepsRide, it will be resolved mutually by engaging in a good faith negotiation to resolve the dispute.
In case the dispute is not settled within fifteen (15) days of such good faith negotiation, it will be referred to arbitration.
When the dispute is referred for arbitration:
- A sole arbitrator will be appointed by the parties with mutual consent. If there is a difference and lack of consensus on the nomination of a sole arbitrator, then each party will nominate its own arbitrator. The nominated arbitrators will then nominate a third arbitrator by mutual consent to form a three-member arbitral tribunal.
- The arbitration will be conducted in accordance with the International Arbitration Act, 1974 and rules. The arbitration will take place at Sydney, NSW and English will be used as the language of arbitration. The award of arbitrator will be binding upon both parties. Both parties will bear the cost of the arbitration equally.
Miscellaneous
You acknowledge and agree that PeepsRide is not liable for any loss or damage that you may incur as a result of accessing and using external websites, applications or resources, whose links may appear on PeepsRide’s Platform as advertisements or otherwise.
Any reliance you place on the completeness, accuracy or existence of any products or other materials on, or available from, these websites, applications or resources is your sole responsibility. PeepsRide is not connected to such advertising or other material in any manner.
You agree that no joint venture, partnership, principal-agent and/or employment relationship exists between you and PeepsRide as a result of these Terms or use of PeepsRide’s Platform.
Fictitious names of companies, products, people, characters, and/or data mentioned on PeepsRide’s Platform are not intended to represent any real individual, company, product or event.
If any provision of these Terms is found to be unenforceable or invalid, only then will the provision be modified to reflect the parties’ intention or eliminated to the extent necessary. The Terms will otherwise remain in full force and effect and enforceable. You will remain bound by the updated Terms.
Pactasuntservanda (Agreement must be kept): This agreement between the parties contains clauses that serve as law between the parties. The nonfulfillment of the respective obligations constitutes a breach of the Terms.
Any rights that are not expressly provided here are reserved by PeepsRide.
Helpdesk
If you have any questions about the Terms and Conditions, please get in touch with us:
Email us at info@peepsride.com.
If you click the Accept button/option in this agreement window or enter a corresponding symbol, you unconditionally consent to be bound by the Terms and Conditions of this agreement.
Your action is the symbol of your signature. You agree that you have fully read, understood and are consenting to be bound by and are becoming a party to this agreement and the terms and conditions in it. You agree that this agreement is enforceable like any written negotiated agreement that you read, understand and sign.
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PeepsRide’s Privacy Policy
“Privacy—like eating and breathing—is one of life’s basic requirements.”
Katherine Neville, author
We, at PeepsRide, are in complete agreement with Katherine Neville. We value you—our users—and are committed to protecting and promoting your privacy. This Privacy Policy will help you understand how we collect, use and disclose your personal information in connection with your use of PeepsRide’s websites, emails and mobile/tablet applications (PeepsRide’s Platform).
Our Privacy Policy is in strict compliance with the Australian Privacy Act, 1998, GDPR and other relevant laws of the places where PeepsRide provides its services.
By using PeepsRide’s Platform, you are agreeing to be bound by the terms of this Privacy Policy as well as the PeepsRide Terms and Conditions (Terms).
What are the terms used in this Privacy Policy?
Here are some common terms you will come across in this Privacy Policy:
- We/Our(s)/Us: refers to PeepsRide
- You/Your(s): refers to the users of PeepsRide’s Platform
- User(s): refers to both the drivers and passengers who avail themselves of PeepsRide’s services through PeepsRide’s Platform
- Driver(s): refers to users who list their vehicles (as defined in the End User Licence Agreement) on PeepsRide’s Platform and offer vehicle transportation services to passengers
- Passenger(s): refers to users who avail themselves of vehicle transportation services (as defined in the End User Licence Agreement) from PeepsRide’s Platform
- Service(s): refers to vehicle transportation facilities PeepsRide makes available to users through PeepsRide’s Platform
- Third Party: refers to any individual or legal entity who is not a party to this Privacy Policy
- Third Party website: refers to any Third Party link that appears on PeepsRide’s platform. When you click such a link, you will leave PeepsRide’s Platform and access another website/platform that is not bound by this Privacy Policy.
What is the scope of this Privacy Policy?
This Privacy Policy explains what information we collect from you and how PeepsRide uses, stores and shares this information.
This Privacy Policy is applicable whether you access PeepsRide’s Platform directly or through a Third Party website.
What information do we collect from you?
Information provided by you
To enable or avail yourself of PeepsRide’s services, you have to create an account on PeepsRide’s Platform by registering as a driver or a passenger. To register with PeepsRide, you need to provide us with the following information (Personally Identifiable Information—PII):
- Your email address
- If you are registering as a driver, you need to provide your valid driver’s licence number, and the make and model of the vehicle
- If you registering as a passenger, you need to provide a relevant identification proof that is authorised by the government of Australia/the relevant state and/or country where PeepsRide’s services are being availed
- Your unique login name and password that PeepsRide has provided you by virtue of your registration on PeepsRide’s Platform
- Your name, gender, age and date of birth
- Your phone number
- Your address/location details
- Your health information, including but not limited to any disability, disease or other medical condition
- Your payment details, including but not limited to debit/credit card details, bank account information and other financial details that PeepsRide requires
We collect your PII, as listed above, for the following purposes only:
For your personal identification
- To communicate the confirmation of your registration with PeepsRide
- To send details of a ride via text messages/emails/telephone
- To contact you for our services, if required
- To notify you of any updates/modifications to your profile/advertisement or to PeepsRide’s Platform
- To notify you of your online transactions
- To provide you updates regarding special offers and new services from PeepsRide
- To provide other notifications from PeepsRide
To verify the information you have provided, PeepsRide may, at any time, ask you to upload a scanned copy of a valid identity proof before or after you have created your PeepsRide account (as defined in the End User Licence Agreement).
If we find out/have knowledge, at any time, that you have provided a fake/illegal identity proof or have committed any other irregularity while creating a PeepsRide account, we may terminate/de-activate your PeepsRide account.
What if you don’t want to receive offer updates or advertisements?
You may opt to decline communications from PeepsRide (Please refer to our Opt-Out Policy described below.).
If you feel that your profile or your personal information has been misused in any manner, you can ask for its removal. Only users with whom you wish to connect or from whom you want to avail services will have access to your information.
However, PeepsRide reserves the right to share your information with a Third Party to the extent that sharing such information is necessary in order to provide PeepsRide’s services or to protect PeepsRide’s interest.
Public content
The following information you provide is meant for public exhibition and use:
- Your profile picture
- Your service ratings
- Your photos
- Your comments
- Your reviews/feedback
- Information provided in your profile
We may display this content on PeepsRide’s Platform and/or distribute it to a wider audience through Third Party websites and services.
User profile
You can choose to provide us with and allow us to store the following information:
- Your venue/space preferences
- Your driver preferences
- Your credit/debit card billing information
- Other personal information
The above information is primarily used to help you make selections, reservations and avail yourselves of PeepsRide’s services in a hassle-free manner.
What information do we collect from your use of our services?
Device information
We collect information about your device, such as:
- Hardware model
- Operating system version
- Unique device identifiers
- Mobile network information, including your telephone number
Log information
When you use our services to view content provided by PeepsRide, we may automatically collect and store certain information in server logs. This includes:
- Internet protocol address
- Information about your installation (for example, the operating system type and application version number), if any, when you install/uninstall PeepsRide’s Platform or any updates
- Device event information, such as crashes, system activity, hardware settings, browser types, browser language, the date and time of your requests, and referral URL
- Cookies and/or similar technologies that may uniquely identify your browser and/or your PeepsRide account
- Information (including personal information) available locally on your device through mechanisms such as browser web storage (including HTML 5) and application data caches
- Any other information we may collect when you are signed into PeepsRide’s Platform
- Any other information we may obtain about you from our business associates in contact with you
Location information
To enable PeepsRide to function and to connect the driver with the respective passenger, PeepsRide will access the passenger’s location. When you open PeepsRide’s Platform on your tablet/mobile phone/computer, PeepsRide receives details of your current location. We may also collect the precise location of your device when the PeepsRide application is running in the foreground or background. We also receive information on locations that you label, such as ‘home’ and ‘work’.
Address contact list
When you start using PeepsRide’s Platform, you will be asked whether you want to allow PeepsRide to access your contacts list.
If your click ‘Yes’, PeepsRide can access and store names and contact information from your contact list. PeepsRide can use this information to facilitate invitations and social interactions that you initiate through PeepsRide’s Platform and for other purposes described in this Privacy Policy or at the time of consent or collection.
If you click ‘No’, PeepsRide will not be able to access your contacts list.
How do we use your Personally Identifiable Information?
We use PII to:
- Connect drivers with passengers
- Promote PeepsRide’s brand name
- Communicate with you
- Personalise the PeepsRide experience for you, your friends and your contacts
- Send you text messages/emails and push notifications
- Facilitate transactions and payments
- Provide you with customer support
- Detect and prevent fraudulent activities
- Respond to trust and safety issues that may arise, including auto incidents, disputes between passengers and drivers, and requests from government authorities
How do we share your Personally Identifiable Information?
Sharing between users
PeepsRide drivers and passengers that have been matched for a ride will be able to see basic information about each other, such as names, photos, ratings and any other information in their profiles.
Drivers can see the pick-up location that the passenger has provided.
Passengers can see the driver’s vehicle information and real-time location as the driver approaches the pick-up location.
Although we help passengers and drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users.
If you report a lost or found item to use, we will seek to connect you with the relevant passenger or driver. With your permission, we can share your actual contact information.
Sharing between PeepsRide and Third Parties
PeepsRide’s Platform may allow you to connect with Third Party websites/services that we don’t have control over. You will be solely liable for any loss/damage/harm that may be caused to you or your information by accessing these Third Party websites or availing yourselves of their services.
We strongly encourage you to read the privacy policies and other policies of these Third Party websites before you access or use their services.
We do not necessarily imply a recommendation of the Third Party links you may find on our Platform, neither do we imply an endorsement of the views expressed within them.
We may share your PII with Third Parties in the following cases:
- If a government authority requests for information and we think disclosure is required or appropriate in order to comply with laws, regulations or a legal process
- To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures
- If you sign up for a promotion with another user’s referral or promotion code, we will let the referrer know about your redemption of or qualification for the promotion.
- To provide information about the use of PeepsRide’s Platform to potential business partners in aggregated or de-identified form that cannot be reasonably used to identify you
- Whenever you consent to sharing your information to Third Parties
We may partner with several vehicle-sharing services around the globe so that passengers can continue to find rides (as defined in the End User Licence Agreement) when they use PeepsRide’s Platform abroad and so that drivers can provide services abroad. When we match a ride with a partner, we share the same information that is shared between matched passengers and drivers on PeepsRide’s Platform.
How do we secure yourPersonally Identifiable Information?
We are meticulous when it comes to receiving and securing your Personally Identifiable Information—PII. We have a stringent security system in place to maintain your privacy and to create a completely secure operating environment.
We use data encryption to protect your PII. When you feed your PII into PeepsRide’s Platform, we use _ encryption to transfer it via the internet. We use _ encryption to secure PII, including account information and debit/credit card details.
What is our opt-out policy?
You have the right to opt out of processes where your PII is used for purposes not directly related to PeepsRide’s Platform.
PeepsRide provides you with the following opt-out options:
Email subscriptions
You can unsubscribe from our commercial or promotional emails at any time. We will continue to send you transactional and relational emails about your account use on PeepsRide’s Platform.
Push notifications
You can opt out of receiving push notifications through your device settings. Opting out of receiving push notifications may impact your use of PeepsRide’s Platform (such as receiving a notification that your ride has arrived).
Profile information
Your name and contact information will always be shared with the respective drivers or passengers and with PeepsRide. You may delete any additional information from your profile that you don’t want other users to see.
Passengers will always be able to see the driver’s name, rating, profile photo and vehicle information.
Location information
You can prevent your device from sharing location information at any time through your device/computer/mobile phone’s operating system settings. However, please note, passenger and driver location is core to PeepsRide’s Platform and without it, we cannot provide our services to you.
How do we retain information?
We store and back up the information you provide us in secure servers and in the cloud. We retain your information for a period of seven years from the date on which you provide the information. This information is stored even if you later delete any information from your user account.
PeepsRide may share this information with Third Parties to the extent that such information is shared in relation to the provision of PeepsRide’s services or at PeepsRide’s discretion.
By using PeepsRide’s Platform, you are agreeing to such retention and disclosure of information by PeepsRide.
How can you update your Personally Identifiable Information?
You can change your Personally Identifiable Information—PII at any time. You can make changes on the member profile page of PeepsRide’s website. You can also email our Customer Support Team or send us a letter at the following address: info@peepsride.com
When updating your PII, we may ask you to verify your identity before we can act on your request. We may reject requests that:
- Are unreasonably repetitive
- Require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice)
- Risk the privacy of others
- Risk the security of PeepsRide
- Are extremely impractical (for example, requests concerning information residing on backup systems)
What are our terms and conditions?
To know more about PeepsRide’s terms and conditions, please go through the Terms and Conditions.
What is PeepsRide’s liability?
By using PeepsRide’s Platform, you understand and agree that neither PeepsRide nor its administrators, representatives, associates, affiliates and assigns will be held liable for any loss/damage caused to you or any Third Party due to your use of PeepsRide’s Platform or its services.
PeepsRide is merely a facilitator that connects passengers and drivers to provide and avail of vehicle transportation services. You use PeepsRide’s Platform and avail yourself of its services at your sole risk and responsibility.
How can you terminate your account?
If you want to terminate your PeepsRide user account, please contact us through email. We will deactivate your account, but we may retain information from your account for a certain period of time. We may disclose this retained information in a manner that is consistent with our practices with respect to our Privacy Policy for active accounts. We may also retain information from your account to collect any fees owed, resolve disputes and assist with any investigations as permitted by law.
When will we deactivate an account?
PeepsRide reserves the sole right to deactivate any user’s account, at any time, if PeepsRide is of the opinion that the user is violating the terms of this Privacy Policy or any other PeepsRide’s policies or for any other reason as PeepsRide deems fit.
All rights that are not expressly provided here are reserved by PeepsRide.
How can you contact PeepsRide?
If you have any query, complaint or suggestion, you can reach out to us:
Email us at info@peepsride.com.
Write to us at: PeepsRide Pty Ltd, 11 York Street, Sydney, New South Wales 2000, Australia
Will the Privacy Policy change?
PeepsRide reserves the right to modify, revise and/or update the Privacy Policy, at any time, with respect to amended and/or updated legislation of Australia and the amended and/or updated legislation of the state and country where PeepsRide’s services are being availed.
We may post a notification of any changes to this Privacy Policy on PeepsRide’s Platform. However, such a notification is not mandatory. By continuing to access or use PeepsRide’s Platform after any changes become effective, you are agreeing to be bound by the revised Privacy Policy.
If you need any clarifications regarding our Privacy Policy, email us at info@peepsride.com.
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